Cancellation Policy

**Cancellation Policy**

Thank you for shopping at Urban Roque . We take pride in offering high-quality products and services. Hoever, we understand that situations may arise where you need to cancel your order.

**Order Cancellation:**
- Orders can be cancelled any time before 24 hours have passed since the time of purchase, only with valid reasons. Please send your cancellation request to us via email at Dlnroqofficial@gmail.com.

**Cancellation After 24 Hours:**
- Unfortunately, we are unable to accept cancellations for orders that have surpassed the 24-hour time frame from the moment of purchase.

**Restocking Fee:**
- For cancelled orders with valid reasons, a restocking fee of 5 Pounds will be applied. This fee will be deducted from the refund amount.

**Refunds:**
- Refunds for cancelled orders with valid reasons will be processed within 5-7 business days from the date of cancellation, minus the applicable restocking fee.

We appreciate your understanding of our cancellation policy. If you have any questions or concerns, please feel free to contact us at Dlnroqofficial@gmail.com.

Thank you for choosing Urban Roque.